Feedback and Complaints
We are listening
Every comment about our products, service or communication is recorded and answered.
Process
What happens to your feedback
- 01
Registration
Your submission is recorded and forwarded to the department concerned.
- 02
Review
The responsible department reviews the matter and calls you if needed.
- 03
Response
We reply in writing within 5 working days at the latest.
- 04
Closure
We close the record after asking whether you are satisfied with the solution.
Is it an urgent breakdown?
If your production has stopped, create a service request instead of using this form or call our 24/7 line: +90 532 162 19 07.
Form
Share your feedback
Choose suggestion, complaint or thanks as the subject. If it concerns a machine, include the serial number in your message.