A service team from İkitelli to your plant
Our service team travels from our head office in İkitelli OSB to sites all over Türkiye. Abroad, we are looking for partners for sales and first response.
Have these ready when you report a fault
- The machine serial number and year of manufacture. The plate is on the control cabinet door.
- The alarm code shown on the HMI or a photo of the screen.
- When the fault started and at which step of the cycle.
- The make and model of the injection moulding machine.
Head office service and planned points
Service is currently provided from our head office in İkitelli; our field team travels anywhere in Türkiye. The other points on the map are planned regional service points.
Istanbul · Head office service
İkitelli OSB, Dersan Industrial Estate. Service team, spare parts warehouse and test centre.
+90 532 162 19 07Izmir · Planned regional service
Planned for the Aegean region. Today our field team from Istanbul covers this region.
Ankara · Planned regional service
Planned for Central Anatolia. Today our field team from Istanbul covers this region.
Adana · Planned regional service
Planned for Çukurova and the Southeast. Today our field team from Istanbul covers this region.
Who should I contact?
| Topic | Channel | Hours |
|---|---|---|
| Breakdown, line stopped | Service line +90 532 162 19 07 (phone and WhatsApp) | 24/7; first response within 1 hour |
| Service requests and spare parts | Service request form, tech@bor4.com.tr | Monday–Friday 08:30–18:00, Saturday 09:00–13:00 |
| Maintenance contracts and quotes | sales@bor4.com.tr | Monday–Friday 08:30–18:00 |
| Planning and shipment | operation@bor4.com.tr | Monday–Friday 08:30–18:00 |
Our authorised representatives
About the service network
If your line has stopped, we get back to you within 1 hour. On-site arrival depends on your maintenance package: within 24 hours on Gold and 48 hours on Silver; without a contract, the visit is scheduled according to team availability.
First response is given over a remote connection and warranty parts are shipped from Istanbul. If needed, our team travels to the site.
For side-entry robots we carry out mechanical maintenance and renew the control system through our retrofit programme.
You will find the conditions and the application form on the distributor application page.
Has your line stopped?
Our service line is open 24/7; if your line has stopped, we get back to you within 1 hour. You can send a photo or a short video of the fault on WhatsApp.