Services
Commissioning and training, maintenance contracts, spare parts, remote support, retrofit and relocation. On site within 24–48 hours depending on your maintenance package.
- Installation 3 days · training 2 days
Commissioning and Training
3 days installation + 2 days operator and maintenance training; on site or at the İkitelli test centre, with your own mould and labels.
View details - Remote 4–8 hours · on site 24–48 hours
Maintenance Contracts
Bronze, Silver and Gold packages: scheduled maintenance, remote intervention, on-site response time and spare-part discount.
View details - Türkiye 48 hours · abroad 5 working days
Spare Parts
Critical parts stocked in İkitelli: suction cups, dummies, magazine cassettes, servo drives, sensors; shipped within 48 hours.
View details - First response 1 hour · remote intervention 4–8 hours
Remote Support
HMI screen sharing, log analysis and recipe correction over VPN; 24/7 service line.
View details - Workshop 2 weeks · on site 5 days
Retrofit and Overhaul
New HMI, servo drives, magazine and static charging for side-entry robots of any brand, with before/after cycle and downtime measurements.
View details - Dismantling 1 day · installation 2–3 days
Relocation and Moving
Dismantling, transport, installation at a new machine or plant and re-commissioning of the robot.
View details
Maintenance packages
Bronze
Annual contract
Single shift, low criticality
- 1 scheduled service per year
- Phone and e-mail support (office hours)
- Service report and wear list
- Remote access
- On-site response commitment
- Spare-part discount
- Software updates
Silver
RecommendedAnnual contract
Two shifts, standard IML line
- 2 scheduled services per year
- 24/7 service line
- Remote intervention within 8 hours
- On site within 48 hours
- 5% discount on spare parts
- Service report and wear list
- Software updates
Gold
First year included with a turnkey lineAnnual contract
Three shifts, turnkey line
- 4 scheduled services per year
- 24/7 service line, priority
- Remote intervention within 4 hours
- On site within 24 hours
- 10% discount on spare parts and critical part reservation
- HMI and control software updates
- Annual operator refresher training
A service request in four steps
- 01
Request
Form or 24/7 line with serial number and issue description.
- 02
Remote analysis
HMI and log review over VPN; most issues are solved here.
- 03
Site plan
If needed, technician and parts leave within 24–48 hours.
- 04
Report
Intervention report, wear list and next service recommendation.
While your cell runs, we are right beside you
Remote access, spare parts and on-site service with a single call.
- 1hfirst response
- 48hspare parts
- 24/7service line
Get a quote for a maintenance contract or retrofit.
Send your machine serial number; we recommend a package for your production profile.