The answer you need is here
Manuals, datasheets, FAQs and service channels in one place. Type a product name, alarm code or term.
What would you like to do?
Create a service request
Open a request with the serial number and fault description. 1-hour response if the line is stopped.
Order spare parts
Critical parts leave our İkitelli stock within 48 hours.
Get remote support
We connect to the HMI and logs over VPN and solve most issues without a site visit.
Document archive
Datasheets, user manuals, certificates and the e-catalogue.
Bor4 Academy
Operator and maintenance training, calendar and registration.
Service network
Head office service in İkitelli, field team and service line.
First checks for faults and maintenance
First check whether the suction cups are torn or dirty and whether the labels sit correctly in the magazine. Clean the filter if it is clogged. If the alarm persists, attach a photo of the HMI alarm history to your service request.
Most often the static charge is too weak. Check the voltage of the electrostatic charging unit and the cleanliness of the electrode. If the label thickness or grain direction has changed, the settings change too.
Compare the robot's mould entry and exit times in the HMI cycle analysis. If there is no mechanical obstruction, the speed profile or the Euromap 67 handshake with the moulding machine may be delaying the cycle.
We recommend a full service once a year on single-shift operation, every six months on two shifts and every three months on three shifts. This matches the number of visits in the Bronze, Silver and Gold packages. Daily and weekly checks are listed in the maintenance chapter of the user manual.
The machine serial number and the part code are enough. If you do not know the part code, send us a photo of the part and we will find it.
The connection is only open for as long as you allow it and runs over an encrypted VPN. Access closes when the session ends and every session is logged.
The warranty period and scope are stated in your contract. Ask with the serial number and our service team will tell you straight away.
Our service team installs updates remotely or on site. Release notes are e-mailed to customers with a maintenance contract.
The right level of support for your production
Response time, maintenance visits and spare parts priority differ between the Bronze, Silver and Gold packages.
Bronze
Annual contract
Single shift, low criticality
- 1 scheduled service per year
- Phone and e-mail support (office hours)
- Service report and wear list
- Remote access
- On-site response commitment
- Spare-part discount
- Software updates
Silver
RecommendedAnnual contract
Two shifts, standard IML line
- 2 scheduled services per year
- 24/7 service line
- Remote intervention within 8 hours
- On site within 48 hours
- 5% discount on spare parts
- Service report and wear list
- Software updates
Gold
First year included with a turnkey lineAnnual contract
Three shifts, turnkey line
- 4 scheduled services per year
- 24/7 service line, priority
- Remote intervention within 4 hours
- On site within 24 hours
- 10% discount on spare parts and critical part reservation
- HMI and control software updates
- Annual operator refresher training
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Has your line stopped?
Our service line is open 24/7; if your line has stopped, we get back to you within 1 hour. You can send a photo or a short video of the fault on WhatsApp.