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Services

Maintenance Contracts

Bronze, Silver and Gold packages: scheduled maintenance, remote intervention, on-site response time and spare-part discount.

Duration: Remote 4–8 hours · on site 24–48 hours
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Maintenance Contracts

The cost of an unplanned stop is a multiple of the annual contract fee. Three packages set the number of scheduled services, the remote response time and the on-site arrival commitment according to your production intensity.

Every package includes a service report, a wear-part list and the plan for the next service; Silver and Gold include HMI access over VPN and log analysis.

The package comparison is on the Services page; we choose the right package for your production profile together.

Scope of service

  • Scheduled maintenance1–4 visits per year: axes, vacuum, static, safety checks.
  • Remote interventionHMI access over VPN, log analysis, recipe correction.
  • On-site responseTechnician within 24 or 48 hours.
  • Spare-part advantage5–10% discount, critical part reservation.
  • Software updatesHMI and control software updates in the Gold package.
  • Service reportAfter every visit: report, wear-part list and the plan for the next service.

Process

  1. 01

    Production profile

    We assess the number of shifts, the criticality of the line and the age of the robot.

  2. 02

    Package selection

    We recommend Bronze for one shift, Silver for two shifts and Gold for three shifts.

  3. 03

    Service calendar

    Visits are set in an annual calendar; a report is sent after every visit.

Frequently asked questions

The service line is open 24/7; if your line has stopped, we get back to you within 1 hour. Remote intervention starts within 8 hours on Silver and 4 hours on Gold; on-site arrival is within 48 hours on Silver and 24 hours on Gold. On Bronze and without a contract, site visits are scheduled according to availability.

From our warehouse in İkitelli OSB. Parts in stock ship within 48 hours in Türkiye and within 5 working days abroad.

Yes; participants completing operator and maintenance training receive a certificate specific to the machine model.

To any side-entry robot with a sound frame. The scope is defined after measurements on the existing robot.

Yes. Service requests without a contract are also handled; site visits are scheduled according to team availability and charged separately. A maintenance contract secures response times and the service calendar.

Yes. Our team handles dismantling, transport coordination, adaptation to the new machine and re-commissioning; dismantling takes 1 day and installation at the new location 2–3 days.

Other services

Contact our service team

Send the machine serial number and a short description of the issue; our service line responds within 1 hour.

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